Lost Crypto or Been Scammed?
Clear, Practical Guidance on What to do Next
Clear, calm guidance — when you need it most
Losing access to cryptocurrency — or falling victim to a scam — can feel overwhelming and a dreadful sensation. Many people assume their assets are gone for good — but that's isn't always the case.
In many situations, the issue isn't that assets have disappeared — it's that access has been lost, challenging to access, or that the next steps aren't clear.
Understanding Your Situation — and What to Do Next
In Many Cases, Crypto isn't Lost — Access Has Been Lost
One of the most common issues we see is loss of access rather than loss of assets.
If you still have:
A recovery (seed) phrase
Wallet details
Or partial access information
There may be a safe way to regain access.
If you still have your recovery phrase or relevant access details, we guide you through the correct wallet setup and steps required to regain access — safely and without unneccesary risk.
Important: Your Security Comes First
We never ask for your:
Seed phrase
Private keys
Passwords
Or direct access to your accounts
All guidance is provided securely, with you remaining in full control at all times.
If recovery is possible, we help you do it properly.
It if isn't, we help you understand that early — so you can avoid further loss.
When Crypto Has Been Sent Mistakenly or Stolen
If you've been scammed or sent crypto to the wrong address , the situation is very different.
Recovery is often difficult — and in many cases, not possible.
However, there are situations where access can still be restored, particularly when key information is available.
Many people are often approached by so-called "recovery services" offering to retrieve funds — in most cases, these are scams.
Taking the right steps early can still make a real difference :
understand whether any recovery options exist
ensure the incident is properly reported (where appropriate)
avoid further loss or unnecessary risk
reduce the risk of further loss, by taking uncertain risks or rushing steps to resolve the problem.
Even when recovery isn't possible what you do next still matters.
What We Help You Do
We help you understand your situation and take the right next steps — safely and with clarity:
understand what has actually happened
assess whether access can be restored
guide you through safe recovery (where possible)
help you choose the right wallet setup
explain what to do next after a scam
support appropriate reporting in the UK (if needed)
Protect you from "recovery scams" and further loss
Our focus is simple: helping you take the right actions — not offering false hope.
Avoiding Recovery Scams
After losing access or being scammed, many people are contacted by so-called "recovery services" promising to get funds back — usually for an upfront fee.
In reality, many of these are simply a second scam targeting people at their most vulnerable.
We help you protect yourself by:
identifying genuine options vs false promises
helping you avoid paying further money unnecessarily
giving you clear, independent guidance before you take action
Our role is to help you stay safe, think clearly, and avoid making a difficult situation worse.
Speak to Someone Who Understands
Every situation is different. Before taking further action, it helps to get clear, independent guidance.
Whether you've lost access, been scammed, or simply aren't sure what to do next — we'll help you understand where you stand and what your options are,
A confidential, no-obligation conversation can help you:
Understand what's actually happened
assess whether recovery may be possible
avoid further risk or costly mistakes
move forward with clarity and confidence
Most people come to us unsure what's possible — and leave with clarity on what to do next.
